Feedback culture describes how feedback is given and received within an organization. A positive feedback culture promotes regular, open, and respectful exchanges to improve performance. It builds trust by addressing behaviors and outcomes rather than making personal attacks. Challenges can include miscommunication and giving feedback in remote work environments. Miscommunication arises when feedback is unclearly formulated or misunderstood, and in remote settings, the lack of non-verbal cues complicates the interpretation of feedback.
Here are some practical tips from our experts on how to effectively and sustainably integrate feedback into everyday work life:
Self-assessment and goal setting
Supervisors should regularly self-assess and ask themselves questions such as: “What is my goal as a supervisor? How do I handle the uncertainties and expectations of my employees?”
Expectation management
Before entering a feedback conversation, it is important to clarify your own expectations and ask questions like “How can I further develop?” Employees should be encouraged to actively participate in the process and ask questions. Using feedback forms, employees can evaluate themselves, their supervisors, and the company.
Continuous conversations
Ongoing conversations and frequent check-ins provide better orientation and allow immediate responses to the current situation. Giving both positive and negative feedback helps improve sustainability and relevance.
Delivering feedback
“I” statements are helpful as they emphasize your own perspective and appear less confrontational. It is important to remain respectful and provide concrete examples.
Receiving feedback
Employees use feedback to learn from their mistakes and improve. Positive feedback motivates and fosters a productive work environment. Praise strengthens trust and encourages employees to take on new tasks and continue their development.